Travel + Lifestyle App
Launching a dynamic native app for a multi-billion dollar travel booking platform in under a year
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Manager
Shawn considers context about the problem space, plus what users are thinking, feeling, and doing, plus a risk perspective, and blends that into clear, empathetic and actionable content. He builds amazing relationships with cross-functional partners; who else can say lawyers LOVE them and "I want to run this content by Shawn first"!
Shannon Leahy
Capital One Content Design
Marketing Partner
Shawn has a unique ability to translate business and marketing strategies into flawless, top-notch creative content. His ability to work directly with senior leaders to address questions and refine content in real time based on live feedback truly sets him apart from any copywriter I have worked with.
Jenny Yoo
Senior Marketing Manager
Capital One
Product Partner
Shawn is a phenomenal UX writer and content strategist. I can trust him to deeply understand customers’ needs and motivations, and develop content that is clear, impactful, and results-oriented. Shawn was instrumental to driving usage of new features and improving adoption of our product.
Cindy Gori
Senior Product Manager
Capital One Business Travel
Product Partner
Shawn always thought through the 2nd order impacts of design choices and would regularly push the group’s thinking to take a holistic approach, pulling together otherwise isolated strategic initiatives.
Rob Wiederecht
Product Director
Capital One Travel
Design Partner
I partnered with Shawn on several projects during our time together at Capital One. His UX design and content strategy/copywriting skills were insightful, thoughtful, and strategically sound.
If I was looking for a solid UX designer, I would want him on my team.
Sean McLaughlin
Principal Product Designer
Capital One Premium Experiences
Great answers come from asking great questions.
I value thoughtful critique and challenging assumptions.
collaboration
Strong relationships pave the way for successful products.
Close partnership with product, tech, marketing and legal builds trust and influence.
Business mindset
There is no user experience without a viable product.
UX metrics are just one facet of design. A clear understanding of business goals is essential to crafting a sustainable product.
vision first
Great design is scalable and efficient.
Starting with a clear vision for the future and working backward is vital to reducing tech and design debt.
Years experience
15+
Projects completed
Hundreds
Hats worn
4+
Friends made
So many
Infrequently Asked Questions
Where do you see yourself in 5 years?
What is the airspeed velocity of an unladen swallow?